Career
Digital Product and Account Manager
Project manager with excellent written, verbal, communication and organisational skills, able to take responsibility and make decisions; motivated, open-minded and ready to take on challenges. We are looking for you!
Key Responsibilities:
Product Management:
Define and communicate product requirements for both client-based and internal startup projects.
Collaborate with development teams to prioritize features, write user stories, and define acceptance criteria.
Oversee product development timelines to ensure projects remain on schedule.
Organize and lead product reviews, sprint reviews, and other crucial meetings.
Analyze user feedback, usage patterns, and market trends to inform decisions on both client products and internal startups.
Ensure all products meet or exceed quality standards and fulfill objectives.
Account Management:
Serve as the primary contact for assigned client accounts.
Foster long-term relationships with clients, understanding their business needs and objectives.
Conduct regular check-in meetings to review project status and gather client feedback.
Identify upselling or cross-selling opportunities based on client needs.
Resolve any client concerns promptly and professionally.
Work closely with internal teams to ensure deliverables align with client expectations.
Maintain detailed records of client interactions, feedback, and product progression.
Qualifications:
Bachelor's degree in Business, Computer Science, or related field.
A minimum of 2 year of experience in product management, preferably within a software development or startup environment.
Experience in account or client relationship management is a plus.
Familiarity with software development methodologies (e.g., Agile, Scrum).
Exceptional interpersonal and communication skills.
Ability to multitask, prioritize, and manage time effectively.
Keen problem-solving skills and a meticulous eye for detail.
Proficiency in [specific tools/software, e.g., JIRA, Confluence, CRM systems]
About Digital Product and Account Manager
Digital Project and Account Managers are professionals responsible for the management of digital projects and the effective execution of relationships with clients. This role ensures that customer expectations are met and projects run smoothly, while playing an active role in the process from planning to delivery. It requires strategic planning, project management and effective communication skills to deal with rapidly evolving projects in the digital world and to keep customer satisfaction at the highest level.
A Digital Project and Account Manager coordinates all processes of digital projects. They analyse project requirements, create project plans in collaboration with the team and ensure that projects are delivered in accordance with the set timelines. In this process, it is critical to understand customer needs and develop strategies for digital projects to meet these needs. The project manager works closely with designers, developers and other team members to ensure that each phase runs smoothly.
Managing customer relationships is an important responsibility in digital projects. People in this role are in constant communication with customers to understand their expectations and ensure that projects are progressing in accordance with their needs. Customer satisfaction is a critical factor for the success of the business, so it is an important task to communicate effectively and proactively with the customer, receive their feedback on the project and make the necessary improvements. He also makes strategic recommendations to create new business opportunities and develop long-term relationships with existing clients.
The Digital Project and Account Manager is responsible for understanding project requirements, communicating with the customer and ensuring that these requirements are transformed into digital products. He/she plans and follows the necessary processes to manage customer expectations and ensure that the project is completed on time and on budget. In addition, he/she takes strategic steps to ensure cooperation within the team and to ensure that problems are resolved quickly at every stage of project progress.
To be successful in this position, it is important to follow innovations in the digital world and to learn continuously. Project management certifications (PMP, Agile, Scrum) provide a great advantage for career development. It is also critical to develop skills in using customer relationship management (CRM) software and project management tools (Asana, Trello, Jira). They can take a step further in their careers by improving their digital marketing, data analysis and strategic thinking skills. Communication skills and problem solving abilities will also help them do their jobs more efficiently.
Strong communication skills, organisational skills and strategic thinking are critical to becoming a Digital Project and Account Manager. Time management and attention to detail are also essential for effective project management. Empathy and problem solving skills are important to understand customer expectations and meet these expectations with digital solutions. Knowledge of digital trends, software tools and project management methodologies are among the competences required for this role.
Our Recruitment Process
Have you sent us your application? On average, we close our processes in a month. After each stage, we provide feedback and our decision to candidates within 5 business days.
Phone Interview
Our HR team will reach out to give you a brief overview of our company and the position. We’ll also get to know each other briefly by asking a few questions about your experience and expectations.
Meeting with Manager/Team Leader
In this step, you’ll have the chance to meet your potential manager or team leaders. We want to get to know you better, understand the roles you have undertaken so far, and explore what we can achieve together.
Technical Interview / Assignment
Congratulations! You are now at the final stage of our recruitment process. It’s time to showcase your skills. We invite you to complete an assignment that is relevant to the position you applied for.
Feedback & Decision
After the final stage of the recruitment process, it will take approximately 2-3 days for us to inform you of our final decision. Regardless of the outcome, you can always expect to hear from us.
What old Epigrians say about us
Working at Epigra for 4 years was the perfect place to kickstart my professional business life. Not only did I gain invaluable knowledge on software development, but also key skills in customer management and project management. The company is committed to keeping up with emerging technologies while offering employees an abundance of resources to grow their capabilities. It's much more than just a digital agency; it feels like a big family that strives towards excellence every single day!
Working with Epigra over the past couple of years has been a remarkable experience. From the moment I joined, their dynamic and supportive leadership team made me feel like part of the team. They provided me with autonomy over my work and the space to be creative. But beyond that, one of my favourite things about Epigra is its drive to innovate continuously. From developing cutting-edge digital products to overlooking what they can do better every single day: their vision is borderline inspiring! I'm proud to have been a part of this (epic) journey.
I feel truly fortunate that I started my career with Epigra in 2011. It was an invaluable experience; after all, that is where I learned the basics of PHP and began to work with Uğur at a time when even Epigra was a part of a big dream. After years, I have gone on to manage development teams for several high-profile companies, and Epigra is as you know it. There is no doubt that my success so far has been due in large part to the foundation of knowledge and experience from my early days at Epigra. Therefore, it is with sincere gratitude that I recommend this company to anyone looking for an opportunity to get their start in development or to refresh the skills they have built over time -Epigra can provide you with the knowledge, experience and network you need for success! Until our paths cross again, thank you!
I had the pleasure of working as a lead engineer at Epigra for about a year, and it was a very enjoyable and quality experience for me. To be an Epigrian is definitely a privilege. During that period, my team's accomplishments have been remarkable. We delivered quality software on time and deployed it to customers without any bugs. Epigra always aims to fulfil the customer's wishes in the best way. What's most impressive about that company has a very good passion and vision for technology. It remains abreast of new technology trends, eager to explore new ideas to help better products. If you are looking for an organization to grow yourself and build an impressive product and even better people to work with, Epigra is definitely the best.
I laid the foundation of my developer life in Epigra. I worked as a front-end developer at Epigra for 2 years, but I learned front-end development and all other web technologies here. The supervisors and mentors showed incredible patience in helping me learn the development fundamentals. This allowed me to advance my career as a developer with solid foundations. I happily recommend Epigra to aspiring developers looking for a fantastic learning experience and an awesome working environment.
